FAQ
Frequently Asked Questions (FAQ) – Answers to your most important questions
Do you have questions about your order, shipping, or our products? In our FAQ section, you'll quickly and easily find the most important information about our shop. Learn more about ordering processes, payment options, delivery times, returns, and much more. This way, you'll always be well-informed and can enjoy your shopping experience with us without worry.
👉 Browse the FAQ now and find all the answers!
🛍️ Order & Payment
How can I tell if my seat is authentic?
Every used seat comes from the stadium named in the product name and includes a certificate of origin. Seats from the Estadio Santiago Bernabéu come with an official certificate of authenticity from Real Madrid CF.
How can I place an order?
You can simply select a product, add it to your shopping cart and complete the ordering process.
Which payment methods are accepted?
You can see all payment methods available in your country at checkout. Depending on the country, these include credit card, PayPal, Apple Pay, Google Pay, and Shop Pay. Klarna is available depending on the order.
Can I change or cancel my order later?
Contact us as soon as possible with your order number. We will check whether a change or shipping stop is still possible. We do not offer an additional voluntary right of cancellation. Any existing statutory right of withdrawal remains unaffected, even if the order has already been shipped.
🚚 Shipping & Delivery
How long does shipping take?
When we ship is listed on every product page under “Delivery time and pickup.” After that, your package usually takes 1–3 business days to arrive in Germany, 2–5 in the EU, and 6–15 worldwide.
Which shipping service providers do you use?
In Germany and Europe, we ship with DHL or DPD depending on the package, and outside Europe usually with DHL.
Can I track my order?
Yes. As soon as your package is on its way, you’ll receive the tracking link by email.
How much does shipping cost?
This depends on the weight of your order and the delivery country. For example, shipping a stadium seat to Germany costs €5.50. For orders of €750 or more, we ship seats, chairs, and bar stools free of charge within Germany and the EU. You can find all prices for your country under Shipping Costs.
Do chairs and bar stools come assembled?
No. Chairs and bar stools come as kits with 12 to 18 screws. They wouldn’t arrive intact if assembled, and shipping would be hardly affordable. Assembly is child’s play and takes just a few simple steps. The tools are listed on the product page.
Are the stadium seats cleaned?
Yes, roughly. We clean the seats, chairs, and bar stools before shipping. Scratches, scuffs, and discoloration from their time in the stadium remain. They’re part of the original. Exceptions are listed in the product description, for example, Real Madrid seats without the club logo.
How do I care for my stadium seat?
At home, all you need is water and a soft cloth: wipe down, buff dry, and you’re done. Avoid highly alkaline cleaners. If the color has faded or turned chalky, which often happens with red seats, our STADICHAIR miracle product can help. Apply a very thin layer and work it in gently.
Please don’t flame-treat the seat, even if this is often recommended online. Most stadium seats are made of polyamide. The material melts and drips instead of looking like new again.
📦 Returns & Exchanges
Can I return my order?
If you, as a consumer, have a statutory right of withdrawal, you can generally exercise it within 14 days of receiving the goods. Statutory exceptions may apply, for example, to custom-made or clearly personalized products. We do not offer any additional voluntary right of return or exchange. You can find details in our cancellation policy:
https://stadichair.de/policies/refund-policy
How does a return work?
Clearly inform us that you wish to withdraw from the contract, for example by email to support@stadichair.de. To help us process your request more quickly, please include your order number if possible. You do not need to use a specific form.
Send the goods to the following address no later than 14 days after notifying us of your withdrawal:
stadichair GmbH + Co. KG
Krackser Str. 12, Gebäude 13
33659 Bielefeld
Germany
You are responsible for the return shipping costs in accordance with our withdrawal policy. If the goods are damaged, defective, or delivered incorrectly, please submit a complaint first; different rules apply.
When will I receive my refund?
In the event of a valid statutory cancellation, we will refund the amounts owed without undue delay, and no later than 14 days after receiving your cancellation notice. We may withhold the refund until we have received the goods back or you have provided proof of return shipment - whichever occurs earlier. This does not apply if we offered to collect the goods. The refund will generally be made using the original payment method.
📧 Contact & Support
How can I reach you?
The quickest way to reach us is by email at hello@stadichair.de or through our contact form. For complaints about an order you’ve received: support@stadichair.de. We usually reply within 24 hours (Monday to Friday).
We reply to messages in German and English. Please write to us in one of these languages so we can understand your request exactly and nothing gets lost in translation.
Is there customer service?
Yes, our team is available Monday to Friday.