Shipping policy

Shipping and delivery

Dispatch from Germany

All orders are dispatched from Germany.

Shipping costs and methods

After you enter your delivery address, checkout shows the shipping methods available for your order and their costs. The calculation takes account of the products ordered, destination and configured rate conditions.

Shipping costs shown at checkout apply to each order. Any available free-shipping option is subject exclusively to the applicable rate conditions shown there.

Delivery times

We dispatch your order from Germany. Delivery time depends on the product selected, destination and available shipping method.

Product-specific preparation times, such as refurbishment or pre-order lead times, are stated in the product description. Transit time starts when the shipment is handed over to the carrier.

If a transit time is stated for a shipping method, it applies to that specific method. It does not replace any additional preparation time stated in the product description. For pre-orders, the delivery information stated for the product applies.

Preparation of Madrid products

Your original seat is carefully prepared before dispatch. Versions supplied with cleaning require up to 10 business days for this preparation. The version without the club logo is dispatched uncleaned.

Transit time for the selected shipping method starts afterwards. Available shipping methods and costs are shown at checkout after you enter your delivery address.

Tracking and order status

You can find your order status in your customer account. Check the delivery time stated for your order and any product-specific preparation time. After dispatch, follow your shipment using the tracking link in your shipping confirmation.

A shipping label alone does not confirm handover to the carrier. Tracking is updated after the shipment is recorded by the carrier.

International deliveries

Deliveries outside the European Union may incur additional customs duties, import charges or local taxes. These are payable by the recipient unless we expressly indicate at checkout that we assume them. Customs clearance and local import procedures may extend transit times.

Collection

If collection is available for your order, please wait for our collection notification and arrange a collection appointment.

Questions

If the delivery time stated for your order has passed and tracking does not resolve the issue, contact support@stadichair.de and include your order number.