Original from the RheinEnergieSTADION, Cologne

We usually ship your order within 2–3 working days.

After that, your parcel usually takes 1–3 working days within Germany, 2–5 within the EU and 6–15 worldwide.

Prefer to pick it up yourself? We’ll email you as soon as your order is ready for you in Bielefeld.

As soon as your parcel is on its way, we’ll email you the tracking link. It can take a few hours before the first status appears.

See shipping costs for all countries

Shipping and delivery

Dispatch from Germany

All orders are dispatched from Germany.

Shipping costs and methods

After you enter your delivery address, checkout shows the shipping methods available for your order and their costs. The calculation takes account of the products ordered, destination and configured rate conditions.

Shipping costs shown at checkout apply to each order. Any available free-shipping option is subject exclusively to the applicable rate conditions shown there.

Delivery times

We dispatch your order from Germany. Delivery time depends on the product selected, destination and available shipping method.

Product-specific preparation times, such as refurbishment or pre-order lead times, are stated in the product description. Transit time starts when the shipment is handed over to the carrier.

If a transit time is stated for a shipping method, it applies to that specific method. It does not replace any additional preparation time stated in the product description. For pre-orders, the delivery information stated for the product applies.

Preparation of Madrid products

Your original seat is carefully prepared before dispatch. Versions supplied with cleaning require up to 10 business days for this preparation. The version without the club logo is dispatched uncleaned.

Transit time for the selected shipping method starts afterwards. Available shipping methods and costs are shown at checkout after you enter your delivery address.

Tracking and order status

You can find your order status in your customer account. Check the delivery time stated for your order and any product-specific preparation time. After dispatch, follow your shipment using the tracking link in your shipping confirmation.

A shipping label alone does not confirm handover to the carrier. Tracking is updated after the shipment is recorded by the carrier.

International deliveries

Deliveries outside the European Union may incur additional customs duties, import charges or local taxes. These are payable by the recipient unless we expressly indicate at checkout that we assume them. Customs clearance and local import procedures may extend transit times.

Collection

If collection is available for your order, please wait for our collection notification and arrange a collection appointment.

Questions

If the delivery time stated for your order has passed and tracking does not resolve the issue, contact support@stadichair.de and include your order number.

All details in our shipping policy

Used stadium seats may exhibit minor imperfections due to use. Furthermore, the shape of the seats may differ from the product images shown. Depending on the manufacturer, the seat shells have different proportions and may, for example, have different backrest heights.

We carefully inspected, cleaned, and refurbished all seat shells. Stickers were deliberately left untouched to preserve the unique charm of the curve.

🔧 Tools required for assembly:

• 1x 10mm Torx OR 1x 13mm open-end wrench (depending on the seat shell)
• 1x 10mm open-end wrench
• 1x 6mm Allen key
• 1x 4mm Allen key

We give seats, chairs and barstools a basic clean before shipping. Scratches, wear and discolouration stay. They are part of the original. Any exceptions are stated in the product description.

At home, water and a soft cloth are all you need: wipe, polish dry, done. Avoid strongly alkaline cleaners.

If the colour has faded or turned chalky – often the case with red – our STADICHAIR Wundermittel helps. Apply very thinly and work it in gently.

Please don’t flame-treat the seat, even though it’s often recommended online. Most stadium seats are made of polyamide. The material melts and drips instead of looking like new.

♻️ Upcycling: By purchasing a used stadium seat shell, you help reduce waste and conserve resources.

Made in Germany: Our products are manufactured entirely in Germany – including using sustainable oak wood from responsible forestry.

🌍 Environmentally friendly production: We rely on resource-saving processes and high-quality, durable materials.

📍 Learn more: Visit us at stadichair.de/nachhaltigkeit for more information.

Thank you for supporting our start-up and being part of this sustainable idea!

If the customer is a consumer, he or she is entitled to the following right of withdrawal.

Right of withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

Contact for revocation:

stadichair GmbH + Co. KG
Krackser Str. 12, Building 13
D – 33659 Bielefeld
support@stadichair.de

Please inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the model withdrawal form, but it is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation:

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to stadichair GmbH + Co. KG, Krackser Str. 12, Building 13, 33659 Bielefeld, Germany, immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods. You are responsible for any loss of value of the goods resulting from handling other than what is necessary to check their quality, properties, and functioning.

Exclusion of the right of withdrawal:

The right of withdrawal does not apply to distance selling contracts for the delivery of goods that are manufactured according to customer specifications, are clearly tailored to personal needs or are not suitable for return due to their nature.