FAQ

You can simply select a product, add it to your shopping cart and complete the ordering process.

We accept common payment methods such as credit card, PayPal, Klarna and other local payment options.

Contact us as soon as possible with your order number. We will check whether a change or shipping stop is still possible. We do not offer an additional voluntary right of cancellation. Any existing statutory right of withdrawal remains unaffected, even if the order has already been shipped.

You can find the estimated delivery time on the respective product page. It depends on the product and the delivery country. For pre-orders, please note the delivery information provided there. Once your order has been shipped, you will receive a shipping confirmation with tracking information.

Within Europe, we ship with DHL or DPD depending on the destination country. Outside Europe, we use DHL exclusively. Within Germany, we ship with DHL and DPD.

Yes! Once your package has been shipped, you will receive an email with a tracking number.

If you, as a consumer, have a statutory right of withdrawal, you can generally exercise it within 14 days of receiving the goods. Statutory exceptions may apply, for example, to custom-made or clearly personalized products. We do not offer any additional voluntary right of return or exchange. You can find details in our cancellation policy:
https://stadichair.de/policies/refund-policy

Clearly inform us that you wish to cancel the contract, for example by email at reklamation@stadichair.de. For faster processing, please provide your order number if possible. You do not need to use a specific form.

Send the goods no later than 14 days after declaring the cancellation to:
stadichair GmbH + Co. KG
Krackser Str. 12, Building 13
33659 Bielefeld
Germany

You are responsible for the return shipping costs in accordance with our cancellation policy. If the goods are damaged, defective, or were delivered incorrectly, please submit a complaint first; different rules apply in that case.

In the event of a valid statutory cancellation, we will refund the amounts owed without undue delay, and no later than 14 days after receiving your cancellation notice. We may withhold the refund until we have received the goods back or you have provided proof of return shipment - whichever occurs earlier. This does not apply if we offered to collect the goods. The refund will generally be made using the original payment method.

The quickest way to reach us is via chat, although this isn't always available. You can also reach us anytime via email or our contact form.

Yes, our team is available Monday to Friday.