FAQ
Frequently Asked Questions (FAQ) – Answers to your most important questions
Do you have questions about your order, shipping, or our products? In our FAQ section, you'll quickly and easily find the most important information about our shop. Learn more about ordering processes, payment options, delivery times, returns, and much more. This way, you'll always be well-informed and can enjoy your shopping experience with us without worry.
👉 Browse the FAQ now and find all the answers!
🛍️ Order & Payment
How can I place an order?
You can simply select a product, add it to your shopping cart and complete the ordering process.
Which payment methods are accepted?
We accept common payment methods such as credit card, PayPal, Klarna and other local payment options.
Can I change or cancel my order later?
If you would like to make changes, please contact us as soon as possible. Once an order has been shipped, changes are no longer possible.
🚚 Shipping & Delivery
How long does shipping take?
We ship within Germany with DHL and DPD. Internationally, we ship exclusively with DHL.
Which shipping service providers do you use?
We ship within Germany with DHL and DPD. For international shipments, we use DHL exclusively.
Can I track my order?
Yes! Once your package has been shipped, you will receive an email with a tracking number.
📦 Returns & Exchanges
Can I return my order?
Yes, you can return your order within 14 days. Please refer to our return policy in the Terms and Conditions.
How does a return work?
Please send the product and a clear cancellation notice to the following address:
📍 stadichair GmbH + Co. KG, Krackser Str. 12, Building 13, 33659 Bielefeld
When will I receive my refund?
The refund will be made within 30 days of receipt of the returned item.
📧 Contact & Support
How can I reach you?
The quickest way to reach us is via chat, although this isn't always available. You can also reach us anytime via email or our contact form.
Is there customer service?
Yes, our team is available Monday to Friday.