Terms of service
Last updated: 02 August 2026
1. Scope and contracting party
These General Terms and Conditions apply to all orders placed through the STADICHAIR online shop and to other sales contracts unless otherwise individually agreed.
The contracting party is:
stadichair GmbH + Co. KG
Krackser Str. 12, Gebäude 13
33659 Bielefeld
Germany
VAT ID: DE335520866
Commercial Register: Amtsgericht Bielefeld, HRA 16960
Hereinafter referred to as “STADICHAIR”, “we”, “us” or “our”.
A consumer is any natural person entering into a legal transaction predominantly for purposes outside their trade, business or independent professional activity.
The additional provisions in Section 23 apply to business customers.
2. Conclusion of the contract
Products displayed in our online shop do not constitute a legally binding offer but an invitation to the customer to submit an order.
By clicking the final order button, the customer submits a binding offer to purchase the products contained in the shopping cart.
An automatically generated order acknowledgement initially only confirms receipt of the order and does not constitute acceptance unless expressly stated otherwise.
We may accept the customer's offer within three business days by express order confirmation, shipping confirmation or dispatch of the goods.
Before conclusion of the contract, we reserve the right to reject orders, particularly in the event of obvious pricing or inventory errors, reasonable suspicion of abusive orders, unusual quantities or lack of availability.
Any payments already received will be refunded without undue delay if the order is not accepted.
3. Customer information and cooperation
The customer is responsible for providing complete and correct information, in particular regarding contact details, billing and delivery address, product selection, variants, customisation, dimensions and customer specifications.
The customer must review the order confirmation for obvious errors and notify us of any discrepancies without undue delay.
Changes requested after conclusion of the contract require our approval. The customer has no entitlement to amend an order after conclusion of the contract.
Where additional costs arise due to incorrect customer information, late changes or missing information attributable to the customer, we may claim reimbursement of the resulting reasonable additional expenses.
Where customer decisions, information or approvals are required for production, the customer must provide them within the reasonable period communicated by us.
Processing and delivery periods are extended for any period during which proper performance is prevented by missing or incorrect customer cooperation.
If required cooperation remains outstanding after a further reasonable deadline, our statutory rights, including withdrawal from the contract and claims for damages, remain reserved.
4. Original stadium seats and used original components
A substantial part of the STADICHAIR range incorporates original stadium seats that have previously been installed and used in stadiums.
Original stadium seats are used original components and are expressly not factory-new seating components.
Depending on age, origin and previous use, they may show scratches, abrasion, UV-related colour changes, different shades, pressure marks, fixing holes, numbering, markings, adhesive residue, minor surface irregularities and other typical traces of use and age.
Such characteristics may form part of the authenticity and history of the original stadium seat.
Where specific characteristics or traces of use have been described on the product page, shown in product images or separately agreed before conclusion of the contract, as required by law, those characteristics form part of the agreed condition and do not constitute a defect.
There is no entitlement to a visually new original stadium seat unless expressly agreed for the relevant product.
5. Unique pieces, sample images and provenance
Where a product is expressly identified as a unique piece and the actual product is pictured, the pictured item will generally be the contractual item.
Where images are sample, example or illustrative images, the customer is not entitled to receive the exact stadium seat shown.
Colour, signs of use, numbering, markings and surface details may vary within the agreed product description.
References to a stadium or club identify the provenance of the relevant seat stock unless otherwise stated.
No representation is made that an individual seat was used at a particular match, in a particular row or position, by a particular person or has a particular individual history unless expressly stated in the product description.
6. Dimensions and technical variations
Unless expressly stated to be fixed, dimensions are approximate.
Due to differences between stadium-seat models and manufacturers, the actual seat height may vary by up to 4 cm below and 2 cm above the stated nominal height, provided normal use is not materially impaired.
Minor technical or handcrafted deviations do not constitute a defect where they remain within the agreed characteristics and do not materially impair normal or contractually intended use.
7. Prices and payment
Prices displayed at the time of ordering apply.
Consumer prices include legally applicable VAT where applicable.
Shipping, customs and other additional charges are payable in accordance with the checkout and Shipping Policy.
Unless invoice payment or another arrangement has been expressly agreed, the purchase price is due upon conclusion of the contract.
For advance-payment orders, processing and production generally begin only after receipt of full payment.
Processing and delivery periods do not commence while an agreed advance payment or required customer performance remains outstanding.
Where the customer is responsible for an unjustified chargeback or returned direct debit, we may recover the reasonable third-party charges actually incurred.
8. Delivery
The processing and delivery times stated on the relevant product page, during checkout, in the order confirmation and in our Shipping Policy apply.
In-stock goods are normally ready for dispatch within 2 to 3 business days.
Typical transit times are approximately:
Germany: 2–3 business days
Europe: 2–7 business days
Outside Europe: 7–21 business days.
Dates described as estimated, approximate or similar are not guaranteed fixed dates.
A fixed delivery obligation exists only where a specific date has expressly been agreed as binding or where this necessarily follows from the circumstances.
9. Unavailability and events beyond our control
Where we have entered into a timely and matching procurement arrangement but are not supplied correctly or on time for reasons beyond our control, delivery periods may be extended accordingly.
Where procurement becomes permanently impossible, we may withdraw from the affected contract to the extent permitted by law. Payments relating to undelivered goods will be refunded.
The same applies to events outside our reasonable control, including natural events, war, government measures, major transport disruption, strikes or comparable events that actually prevent or substantially delay performance.
Mandatory statutory rights remain unaffected.
10. Delivery address and failed delivery
The customer is responsible for providing a complete and deliverable address and, within reason, ensuring that delivery can be completed.
Where delivery fails for reasons attributable to the customer, including incorrect address information, unjustified refusal of delivery, failure to collect the parcel or failure to cooperate with customs or delivery arrangements, we may recover the necessary additional costs actually incurred.
These may include return shipping, renewed shipping, storage and additional handling costs.
Where the customer is in default of acceptance, the applicable statutory consequences apply.
Re-dispatch may be made conditional on advance payment of the additional shipping costs.
11. Pre-orders
Products designated as pre-orders are not immediately ready for dispatch.
Once the contract has been concluded, the pre-order is binding.
A pre-order does not provide an additional voluntary cancellation right.
Expected availability is stated on the product page or in the order confirmation.
Statutory rights in the event of material delay remain unaffected.
12. Made-to-order and customised products
There is no statutory right of withdrawal, in accordance with Section 312g(2)(1) of the German Civil Code (BGB), for goods that are not prefabricated and whose manufacture is materially determined by an individual choice or specification made by the customer or that are clearly personalised.
This may include STADICHAIR products manufactured or assembled according to the customer's selected combination of stadium seat, frame, finish, colour, seat height, inscription or other personalisation.
Applicable products will be identified accordingly before the order is completed.
The exclusion does not depend on whether production has already begun when the customer subsequently requests cancellation.
No additional contractual cancellation right applies to such orders.
Any cancellation accepted by us is voluntary and may be made conditional upon reimbursement of costs, materials or losses already incurred.
13. Consumer withdrawal
Consumers have the statutory right of withdrawal where no statutory exception applies.
Details are set out in our separate Withdrawal Policy.
Where a withdrawal applies, the customer must return the goods within the statutory return period.
Where properly informed, the customer bears the direct costs of return shipping.
We may withhold reimbursement until the goods have been returned or the customer has provided evidence of dispatch, unless we have offered to collect the goods ourselves.
Additional outbound shipping costs resulting from a shipping method more expensive than our cheapest standard delivery are not reimbursed.
14. Return packaging
Use of the original packaging is not a condition of the statutory right of withdrawal.
However, the customer must package returned goods appropriately and securely for transport.
Use of the original STADICHAIR packaging is strongly recommended.
Where inadequate packaging attributable to the customer causes additional damage or loss of value, statutory claims remain reserved.
15. Transport damage
Customers must, to the extent reasonably possible, document visible transport damage, missing contents and obvious delivery irregularities promptly.
We request notification within 3 calendar days of delivery via our complaints system or reklamation@stadichair.de.
Packaging and damaged goods should be retained until the matter has been clarified and reasonable photographs should be provided upon request.
Failure to meet this requested period does not automatically remove a consumer's statutory rights.
However, statutory claims remain reserved where the customer's culpable failure to cooperate causes separate avoidable additional costs.
16. Defects and claims procedure
Consumers retain their statutory rights relating to defects unless a valid different arrangement is made below.
The customer must enable us to reasonably examine the alleged defect, including by supplying an order number, meaningful description, identification of the affected component, photographs or videos where reasonable and access to the goods for examination and remedy.
The goods must be made available to us for the purpose of statutory cure.
Repairs, modifications or interventions undertaken by the customer or third parties without our prior approval generally do not create a right to reimbursement unless mandatory law provides otherwise.
Where legally permitted, we may reject the remedy selected by the customer if it would involve disproportionate cost.
The customer is not generally entitled to an immediate refund for a remediable defect where we are legally entitled to attempt cure first.
17. Used original stadium seats – one-year limitation period
Original stadium seats that have previously been installed and used in a stadium are used original components.
For goods expressly sold as used and original stadium seats, the limitation period for defect claims is reduced to one year from delivery, to the extent permitted by law.
For consumers, this reduction applies only where the consumer has been specifically informed of the reduction before submitting the contractual declaration and has expressly and separately agreed to it.
Where a STADICHAIR consists of a used original stadium seat together with newly manufactured components, the reduced period applies at least to the used component to the extent legally permissible.
Statutory periods continue to apply to new components unless the product as a whole is legally classified as used goods.
Mandatory statutory rules remain unaffected.
18. Damage caused after delivery
Defect claims do not apply to deterioration or damage arising after transfer of risk as a result of normal wear, improper use, excessive loads, incorrect assembly, unauthorised modifications or repairs, mechanical damage, unsuitable cleaning agents, improper storage or environmental conditions for which the product was not designed.
This does not apply where the relevant damage results from a defect already existing at the time risk passed.
No voluntary guarantee is provided unless expressly designated as a “Guarantee” for the relevant product.
19. Liability
We remain fully liable for intent and gross negligence, injury to life, body or health, fraudulent concealment, expressly assumed guarantees and mandatory statutory liability.
In the event of slightly negligent breach of an essential contractual obligation, liability is limited to foreseeable loss typical of the contract.
Otherwise, liability for damage caused by slight negligence is excluded to the extent permitted by law.
20. Resale and misuse
The online shop is primarily intended for end customers.
Before contract conclusion, we may reject orders where quantities or circumstances reasonably indicate commercial resale, automated purchasing or misuse.
We may block customer accounts from future purchases where there is an objectively justified reason based on proven misuse.
Contracts already validly concluded remain unaffected unless another legal or contractual ground for termination exists.
21. Consumer dispute resolution
We are neither willing nor obliged to participate in consumer arbitration proceedings unless required by law.
22. Governing law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this choice does not deprive them of mandatory protection under the law of their country of habitual residence.
23. Additional terms for business customers
Conflicting customer terms are excluded unless expressly accepted by us.
Offers are non-binding unless expressly stated otherwise.
B2B prices are net plus VAT, shipping, packaging, customs and ancillary charges unless otherwise agreed.
Invoices are payable within 10 calendar days unless otherwise stated.
Delivery periods begin only after all technical matters, customer approvals, payments and required cooperation have been completed.
For business customers, risk passes when the goods are handed to the carrier.
Merchants are subject to the inspection and notification obligations under Section 377 HGB.
To the extent legally permitted, we may choose between repair and replacement for B2B defect claims.
Business-customer defect claims generally expire 12 months after transfer of risk, where legally permissible.
Business customers have no statutory consumer right of withdrawal.
Cancellation after conclusion of the contract requires our consent. For customised or special production, consent may be conditional on reimbursement of costs and losses.
Where a cancellation charge of 15% of the net order value is agreed, the customer may prove that no loss or a substantially lower loss arose; we may prove a higher actual loss.
We retain title until all claims arising from the ongoing business relationship have been paid.
For merchants and legal entities under public law, Bielefeld is the exclusive place of jurisdiction. We remain entitled to sue at the customer's general place of jurisdiction.
24. Final provisions
Individual agreements take precedence over these Terms and Conditions.
If any provision is or becomes invalid, the remaining provisions remain unaffected. Statutory law applies in place of the invalid provision.