Customer inquiry
Before you contact us
This form is exclusively for general product inquiries and pre-order questions.
For questions about an order already placed, shipping status, delivery times, returns, or complaints, please first consult our FAQ as well as the information in your order confirmation and our other emails. Such requests cannot be processed via this form. Please also use our complaints form, the link can be found at the very bottom of the website.
Please contact us exclusively in German or English. Only then can we clearly understand your request and avoid misunderstandings.
Important: Inquiries in other languages cannot be processed. The processing time is between 1 and 3 business days.
Customer Inquiry Form