Refund policy

Right of Withdrawal

If the customer is a consumer, the following right of withdrawal applies:

 

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the last goods. The period also begins if the goods were delivered to a parcel station, collection point, or neighbor on your behalf.

 

Contact for Withdrawal

stadichair GmbH + Co. KG
Krackser Str. 12, Building 13
D – 33659 Bielefeld
Germany

Email: reklamation@stadichair.de

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., by post or email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.

 

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), without undue delay and no later than fourteen days from the day on which the complete return shipment has been received by us.

For the reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal of this contract to:

stadichair GmbH + Co. KG
Krackser Str. 12, Building 13
33659 Bielefeld
Germany

The deadline is met if you dispatch the goods before the fourteen-day period has expired; however, an explicit written withdrawal is still required.

You shall bear the direct costs of returning the goods.

 

Conditions for Return

Return is only possible if the goods are in a resaleable condition. This means in particular:

  • The goods must not have been assembled, used, or otherwise put into service.

  • The return must be made in the complete and undamaged original packaging, as is customary in the furniture and furnishings industry.

  • The goods must be free from signs of use, soiling, or any other impairment that would make resale impossible or reduce their value.

Restocking fees are generally not charged.

However, if a loss in value has occurred due to handling beyond what is necessary to examine the nature, characteristics, and functioning of the goods, we reserve the right to take this into account accordingly.

 

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to distance contracts for the delivery of goods:

  • that are made according to customer specifications,

  • that are clearly tailored to the customer’s personal needs, or

  • that, due to their nature, are not suitable for return.

Defective items and products explicitly marked as such are also excluded.