Refund policy

Withdrawal Policy and Return Conditions

Last updated: 02 August 2026

1. Scope

The following withdrawal policy applies exclusively to consumers to the extent that they are entitled to a statutory right of withdrawal under the applicable legal provisions.

Businesses, commercial customers, clubs, legal entities and other customers who enter into the contract predominantly for commercial or self-employed professional purposes do not have a statutory consumer right of withdrawal.

STADICHAIR does not grant any voluntary right of return, exchange or cancellation beyond the mandatory statutory right of withdrawal, unless expressly agreed otherwise in an individual case.

Withdrawal Policy

Right of Withdrawal

Unless the relevant contract is subject to a statutory exclusion of the right of withdrawal, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, acquired physical possession of the goods.

If you ordered several goods as part of a single order and these are delivered separately, the withdrawal period begins on the day you or a third party designated by you acquires physical possession of the last item.

Where goods are delivered in several lots or pieces, the withdrawal period begins upon receipt of the final lot or piece.

Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear and unequivocal statement.

You may in particular declare your withdrawal to:

stadichair GmbH + Co. KG
Krackser Str. 12, Gebäude 13
33659 Bielefeld
Germany

Phone: +49 (0)521 32 922 391
Email for withdrawals and returns: reklamation@stadichair.de

For faster processing, we expressly recommend using reklamation@stadichair.de and including your order number.

You may also use the model withdrawal form provided below. Use of the form is not mandatory.

Where required by law for the relevant contract, you may also exercise your right of withdrawal using the electronic “Withdraw from contract” function provided on our online interface.

After using the electronic withdrawal function, you will receive an immediate electronic confirmation that your withdrawal has been received.

To meet the withdrawal deadline, it is sufficient for you to send your clear withdrawal statement before the withdrawal period has expired.

Important

Merely refusing delivery or failing to collect a shipment does not automatically constitute a valid withdrawal statement.

A return shipment made without any accompanying statement should therefore not be treated as a substitute for a clear declaration of withdrawal.

2. Effects of Withdrawal

If you validly withdraw from a contract, we will reimburse the payments received from you in connection with the withdrawn contract, including the cost of the least expensive standard delivery option offered by us for the relevant order.

In particular, the following will not be reimbursed:

additional costs resulting from your choice of a delivery method more expensive than our least expensive standard delivery,
express surcharges to the extent that they exceed the cost of our least expensive standard delivery,
fees, duties, taxes or charges paid by you directly to third parties, authorities, customs offices or other bodies and not received by us,
return shipping costs where these are legally payable by you,
any legally recoverable compensation for loss in value.
all costs already incurred in connection with the fulfillment of your order.

Reimbursement will generally be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise.

We do not charge a separate fee for the reimbursement.

3. Right to Withhold Reimbursement

We may withhold reimbursement until:

we have actually received the returned goods, or
you have provided us with proper evidence that the goods have been returned,

whichever occurs first.

This does not apply if we have expressly offered to collect the goods ourselves.

After receipt of the goods, we are entitled to inspect their condition and to take into account any legally permissible compensation for loss in value when calculating the reimbursement.

4. Return Period

After declaring your withdrawal, you must send back or hand over the goods without undue delay and no later than 14 days from the date on which you declared your withdrawal.

The deadline is met if you dispatch the goods before the 14-day period has expired.

Return address:

stadichair GmbH + Co. KG
Krackser Str. 12, Gebäude 13
33659 Bielefeld
Germany

Please do not send withdrawal returns without prior coordination to other warehouses, carriers, club locations or other STADICHAIR business partners.

If we expressly provide you with a different return address in an individual case, that address must be used.

5. Cost of Return Shipping

You, as the customer, bear the direct cost of returning the goods.

This includes in particular the cost of shipping and, where necessary, suitable protective packaging for transport.

STADICHAIR is not required to provide a free return label in the case of a normal withdrawal.

The shipping method used for the original delivery has no bearing on the cost of the return. In particular, there is no entitlement to return goods using the business shipping rates negotiated by STADICHAIR for outbound deliveries.

For international returns, return shipping costs may be significantly higher than the original shipping costs.

For returns from a non-EU country, the customer is responsible for correctly declaring the shipment to the carrier and customs authorities as returned goods. Where an incorrect declaration attributable to the customer causes avoidable additional customs, storage, handling or delivery costs, we reserve the right to assert the claims permitted by law.

6. Condition of the Goods and Compensation for Loss in Value

The statutory right of withdrawal allows you to inspect the goods to the extent necessary to establish their nature, characteristics and functioning.

It does not constitute a free 14-day right to use, rent or test the product as furniture in everyday use.

You are liable for any loss in value of the goods where that loss results from handling the goods beyond what was necessary to establish their nature, characteristics and functioning.

A loss in value may in particular arise from:

actual use of the goods beyond a reasonable inspection,
damage,
scratches or impact marks arising after delivery,
dirt, stains or contamination,
odour contamination, especially from smoke, animals or other strong smells,
improper handling,
unauthorised technical modifications,
drilling or other permanent alterations,
unnecessary assembly or disassembly marks,
damage to surfaces, frames or stadium seats,
loss of or damage to accessories or components supplied with the product,
a condition that means the goods can only be resold at a substantial discount or can no longer reasonably be resold as equivalent goods.

Compensation is based on the actual loss in value.

Depending on the nature and extent of the impairment, the reduction in value may be substantial. Where handling attributable to the customer and exceeding the necessary inspection means that the goods can only be resold at a substantial discount or can no longer reasonably be resold, a correspondingly substantial compensation claim may arise.

We reserve the right to offset any legally permissible compensation for loss in value against the amount to be reimbursed.

7. Packaging of Returns

Use of the original packaging is not a condition for exercising a statutory right of withdrawal.

However, the goods must be packaged adequately and securely for return transport.

For STADICHAIR products in particular, we strongly recommend retaining the original packaging, including any protective and cushioning materials, until the withdrawal period has expired.

Our shipping packaging is designed for the size, weight and sensitive areas of the relevant products.

If the original packaging is no longer used, the customer is responsible for providing packaging that offers at least equivalent protection for transport.

Where insufficient or improper packaging attributable to the customer causes damage or additional loss in value, we reserve the right to assert the resulting legal claims.

We do not cover the cost of obtaining replacement packaging in the case of a normal withdrawal return.

8. Exclusion of the Right of Withdrawal for Customised Products

There is in particular no statutory right of withdrawal for contracts for the supply of goods:

that are not prefabricated and for the manufacture of which an individual choice or specification by the customer is decisive, or that are clearly tailored to the customer’s personal needs.

At STADICHAIR, this applies in particular to products identified as “Made-to-order”, “custom-made”, “individually manufactured” or with equivalent wording, where the specific manufacture or assembly is carried out on the basis of the customer’s selection.

This may include products for which the customer selects the specific combination of:

a particular or individually selected original stadium seat,
frame or frame version,
seat height,
frame colour,
surface finish,
colour combination,
lettering,
engraving,
personalisation,
special version, or
other options that are decisive for manufacture.

There is no statutory right of withdrawal for such a custom-made product.

This applies even if we have not yet begun the actual manufacture or assembly at the time of a later cancellation or withdrawal request.

The decisive factor is that the concluded contract requires goods to be produced according to the customer’s individual specifications.

9. Pre-Orders

A pre-order is binding once the contract has been concluded.

The designation of a product as a pre-order does not create any additional voluntary right of cancellation, return or exchange.

Where the pre-order is also a custom-made or made-to-order product within the meaning of the previous section, there is no statutory right of withdrawal.

This applies in particular to pre-orders where the specific STADICHAIR is only manufactured or assembled in accordance with the customer’s individual selection.

A standard product that is merely available at a later date is not excluded from an otherwise existing statutory right of withdrawal merely because it is described as a “pre-order”.

Where such a standard pre-order is subject to a statutory right of withdrawal, only those mandatory statutory rights apply. We do not grant any additional voluntary cancellation right.

10. No Voluntary Cancellation of Custom-Made Orders

Where an order is not subject to a statutory right of withdrawal, in particular in the case of custom-made products, there is generally no right to cancellation or termination of the contract after conclusion.

Any cancellation nevertheless accepted by us is entirely voluntary and decided on a case-by-case basis.

A cancellation accepted as a gesture of goodwill does not create any entitlement for the customer concerned or for future orders to receive the same treatment.

We may make our consent to a voluntary cancellation conditional upon reimbursement of costs and losses already incurred or caused by the cancellation, to the extent permitted by law.

11. No Voluntary Exchanges

STADICHAIR generally offers no voluntary exchange service.

Where a statutory right of withdrawal exists and you wish to purchase another product, colour or version instead, the normal procedure is:

to validly withdraw from the existing contract and return the goods, and
to place a new order for the desired product.

There is no entitlement to a direct exchange, reservation of a replacement product or transfer of a promotional price to a new order.

Statutory rights relating to defective goods remain unaffected.

12. Refusal or Failure to Collect an Order

Refusing delivery, declining acceptance or failing to collect a shipment does not in itself constitute a valid declaration of withdrawal.

If additional costs arise because of a refusal or failure to collect for which the customer is responsible – for example return transport, storage, handling or renewed shipping costs – our statutory rights to recover those costs remain unaffected.

If you wish to withdraw from the order and a right of withdrawal exists, the withdrawal must be declared clearly.

13. Difference Between Withdrawal and a Defect Claim

The statutory right of withdrawal and statutory rights relating to defective goods are separate legal rights.

A withdrawal generally concerns terminating the contract without having to state a defect.

If, however, the goods are damaged, incomplete or, in the customer’s view, defective, the customer should not arrange a chargeable withdrawal return on their own initiative.

For defect claims, please use our complaints procedure:

https://stadichair.de/pages/reklamation

Email: reklamation@stadichair.de

For complaints, we request that you first provide:

your order number,
a specific description of the issue, and
meaningful photographs and/or videos.

In the event of a defect, we must generally be given the opportunity to inspect the complaint and perform the statutory remedy.

A complaint does not automatically constitute a withdrawal, and a withdrawal does not automatically constitute a defect claim.

14. Original Stadium Seats

Original stadium seats are used original components where the relevant product is identified accordingly and may display typical signs of age and previous use.

Such pre-existing signs of use are not the same as damage arising during the withdrawal period.

For the purpose of assessing the condition of a returned product, the relevant comparison is the condition in which the goods were handed over to the customer.

Additional damage, dirt, signs of use or alterations arising after delivery may constitute a loss in value where caused by handling beyond what was necessary to inspect the goods.

Statutory defect rights and the provisions validly agreed in our General Terms and Conditions regarding used original components remain unaffected.

15. Goodwill Decisions

Voluntary returns, cancellations, credits, discounts or other services provided beyond our legal obligations are made solely as individual goodwill decisions by STADICHAIR.

A goodwill decision does not constitute an acknowledgement of a legal obligation.

No entitlement to equivalent treatment in other or future cases arises from a one-off or repeated goodwill decision.

Model Withdrawal Form

If you wish to withdraw from the contract, you may use this form and send it to us.

To:

stadichair GmbH + Co. KG
Krackser Str. 12, Gebäude 13
33659 Bielefeld
Germany

Email: reklamation@stadichair.de

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

Ordered on:

Received on:

Name of consumer(s):

Address of consumer(s):

Order number (optional):

Date:

Signature (only if submitted on paper):