This form is exclusively for complaints regarding orders already received – for example, damaged goods, incorrect delivery, wrong item, or missing parts.

This form is not intended for inquiries about the current shipping or processing status. Please first check the delivery times mentioned in the product description, your shipping confirmation, and the tracking information, as well as our FAQ. Status inquiries submitted via this form will not be processed.

Please contact us exclusively in German or English so that we can clearly review your request and avoid misunderstandings.

Processing time can take up to 7 business days.